Privacy Policy
Trip Assistant JPN (hereinafter referred to as "the Company") sets forth the following Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in the various services provided by the Company (hereinafter referred to as "the Service").
1. Personal Information
In this Policy, "Personal Information" refers to "personal information" as defined in the Personal Information Protection Law, including name, address, phone number, email address, credit card information, and other descriptions that can identify a specific individual (including information that can be easily cross-referenced with other information to identify a specific individual).
2. Method of Acquisition of Personal Information
In the Service, the Company acquires the following personal information when users use the Service.
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Information Directly Provided by the User
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Name, address, phone number, email address
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Booking information (accommodation, transportation, etc.)
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Payment information (credit card information, etc.)
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Lost property information (type of lost property, storage location, return address, etc.)
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Requests or inquiries regarding the use of the Service
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Information Acquired Automatically
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Access logs, IP addresses
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Cookies
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Usage environment (browser, OS, etc.)
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3. Purposes of Collecting and Using Personal Information
The purposes for which the Company collects and uses Personal Information are as follows:
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For providing and operating the Service (such as booking agency, lost item collection, and secretarial services).
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For contacting users, responding to inquiries, and notifying important matters.
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For billing and payment procedures for service fees.
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For preventing and responding to unauthorized access and misuse.
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For improving the Service, developing new services, and marketing activities.
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For creating and analyzing statistical data in a manner that does not identify individuals, to contribute to improving service quality.
4. Provision of Personal Information to Third Parties
The Company will not provide Personal Information to a third party without the prior consent of the user, except in the following cases:
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When required by law.
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When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the consent of the person.1
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When it is particularly necessary for improving public health or promoting the sound growth of children, and it is difficult to o2btain the consent of the person.
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When it is necessary to cooperate with a national agency, local government, or a person entrusted by them in executing the affairs prescribed by law, and obtaining the consent of the person is likely to impede the execution of the affairs.
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When providing information to business partners, such as accommodation facilities, transport operators, and shipping companies (in the case of lost item collection agency), to the extent necessary for the fulfillment of the Service.
5. Security Management of Personal Information
The Company will take necessary and appropriate measures for the prevention of leakage, loss, or damage of Personal Information, and other security management of Personal Information.
6. Disclosure, Correction, and Suspension of Use of Personal Information
When the Company is requested by the individual to disclose, correct, add, delete, suspend the use of, or suspend the provision to a third party of their Personal Information, the Company will respond appropriately in accordance with the law after verifying the identity of the individual.
7. Contact for Inquiries
Please contact the following window for inquiries regarding this Policy.
Trip Assistant JP
Customer Div.
8. Changes to the Privacy Policy
The Company may change the contents of this Policy as necessary. The revised Policy shall take effect from the time it is posted on the Company's website.
Date of Enactment: Oct., 21 2025